1. General Return Conditions (B2B)
In accordance with our operations supplying technological equipment and industrial drones to business clients (B2B) across Europe, merchandise returns are subject to strict and structured terms.
2. Return Timeframe
Any return request (whether for a refund or an exchange) must be formally notified to us, and the hardware must be shipped back within a period of 15 calendar days from the date of receipt of the order.
3. Refunds for Non-Defective Hardware
Refunds are accepted strictly if the equipment is returned in its complete original packaging. Refunds will only be processed after a technical inspection by our logistics partners confirms that the hardware shows no defects or signs of use. Return shipping costs are entirely borne by the customer.
4. Exchanges for Defective Hardware Upon Delivery
Equipment exchanges are permitted within a period of 15 calendar days from receipt, and strictly in the event of a proven defect in the delivered hardware. Following verification and validation of the defect by our teams, a conforming replacement product will be dispatched to you.
5. Return Procedure
Before shipping any equipment back, you must contact our technical and logistics support at: contact@solidsky.pro to obtain shipping instructions and the correct address of our partner logistics center.